Troubleshooting Email
Troubleshooting 
Email
EmailTop Email Issues
How can I get more information about mycenturylink email?
How to bypass the home page and go directly to your Webmail Inbox:
1. Go to http://mycenturylink.com/zmail (opens in a new window)
2. Enter your email address and password, select Sign In. Or select the Email button
2. Enter your email address and password, select Sign In. Or select the Email button
How to disable ads in your webmail inbox:
1. Go to http://mycenturylink.com/zmail (opens in a new window)
2. Enter your email address and password, select Sign In. Or select the Email button
3. Start by:
a. Selecting Preferences
b. Select General (located on the left navigation menu)
c. Select Standard (HTML) (located under Login Options)
d. Select Save
e. Select Log Out
4. Sign in again http://mycenturylink.com/zmail
2. Enter your email address and password, select Sign In. Or select the Email button
3. Start by:
a. Selecting Preferences
b. Select General (located on the left navigation menu)
c. Select Standard (HTML) (located under Login Options)
d. Select Save
e. Select Log Out
4. Sign in again http://mycenturylink.com/zmail
How to create your first q.com email address:
1. Go to http://www.mycenturylink.com/files/redirect/?to=register (link opens in a new window)
2. Follow the on screen instructions
2. Follow the on screen instructions
How to create additional q.com email addresses:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address
3. Select Add Username
4. Follow the on screen instructions
2. Sign in with your head of household q.com email address
3. Select Add Username
4. Follow the on screen instructions
How to delete a q.com email addresses:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address
3. Select the trash can to the left of the Username that you want to remove
4. Follow the on screen instructions
2. Sign in with your head of household q.com email address
3. Select the trash can to the left of the Username that you want to remove
4. Follow the on screen instructions
How to change the secret question and answer:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address
3. Select 'Update My Security Question and Answer' (make sure you are signed into the acount you want to change)
4. Follow the on screen instructions
2. Sign in with your head of household q.com email address
3. Select 'Update My Security Question and Answer' (make sure you are signed into the acount you want to change)
4. Follow the on screen instructions
Email Client Troubleshooting
See our Email page for detailed email troubleshooting steps based on the email client that you are using.